Student Support Services

Student Services

Student Services offers Australian Centre of English students, client-focused services and programs that complement your educational experience and promote your integration into the Sydney community.

You are our clients and if you are not satisfied with the services we provide to you, then we will not be successful as an education provider to international students.

At its simplest, we are here to listen to your needs and deliver on them if we possibly can. We recognise the difficultly of not just settling in to a new study environment but also into a new community and what can be a new way of life for you.

ELICOS Director of Studies/ Principal Administrator


The Director of Studies is available to assist you with your studies and ensure that all students receive the support they need. Please see the DOS if you have problems, questions of need information regarding:

  • Placement test
  • Placement re-assessment
  • Timetable, registration in subject units
  • Appointments with teachers
  • Assessment reports, course dates etc
  • Study plans
  • Further study options
  • Concerns regarding course
  • Attendance
  • Study Activities
  • Methods to improve specific English skills
  • Class transfers
  • General study queries about the program as a whole, academic regulations, difficulties with study, decisions to defer from study
  • Complaints and Appeals

Student Service Department

Telephone: 02 8959 2717


Academic Skills Adviser is available to help you improve your study skills such as:

  • Time management
  • Effective reading and note taking
  • Making presentations

Please see your class teacher for Information regarding:

  • Class assignments and exams
  • Course work and study requirements
  • End of term results